Frequently Asked Questions

Frequently Asked Questions


For role playing establishments the age range is 4-14 years old. For early years (1-3) there is a dedicated area with the following activities: The RightZKeeper’s Residence, Science Lab, City Tour Bus, K-Market and Kindergarten.


If you are travelling by coach, the route to KidZania is clearly marked with footprints on the ground all the way from the caoch drop-off/pick-up bay to our entrance (click here). The Lead Teacher will be greeted at the entrance by a member of our Airport team and asked to produce photographic identification (passport/driving licence/school ID card). Once verified and all other accompanying adults are confirmed, you will be invited to head up the escalators to our Airport Check-in area. There will be at least two trollies dedicated to your group, one for all of your jackets and the other for bags and lunches (these are stored safely throughout your visit). Every student and teacher will receive a security bracelet upon entry. You will recieve a short briefing before entering the city where you will be told your lunch time and location (Your trolly containing bags and lunches will be brought to you). For detailed information, please visit our security page.


Your visit to KidZania London will last for 4 hours.


Any coach bringing a group to visit KidZania will need to register with Westfield and pre-book a drop-off and pick-up slot. They will be required to pay a fee for the use of Westfield London’s parking facilities. This payment will be taken online via the PayPal system at Due to the high volume of coach groups visiting KidZania, we strongly recommend that you make the booking as soon as possible.



If your school lies within Greater London and you satisfy all TFL’s other criteria you may be able to get free travel for your children on a school visit to KidZania London. The school must first register with TFL and then complete an application form. Further details about this scheme can be found on the TFL SPTS page


KidZania is all about ‘doing’ and represents experiential learning at its very best. Every activity has been developed by qualified teachers and is fully cross-referenced to the new National Curriculum: Math, English, science, design and technology, computing and every subject are learned through the motivating medium of realistic role-play. However, the learning extends way beyond the curriculum and children will develop a wide range of essential skills and attributes including: team work, communication, entrepreneurship, digital literacy, emotional intelligence, global citizenship, digital literacy and resilience.


In KidZania our activities are run by 'Zupervisors'. These are adults who have been through an extensive training programme. All of our staff have been DBS checked.


Most activities last between 15 to 30 minutes, we anticipate a child being able to participate in between 5-6 activities during the four hour period.


Once inside KidZania, adults cannot participate in the role-playing activities except for the Theatre as the audience, plane as customers and the hotel as guests. The remaining activities only children are allowed inside the activity while teachers observe through the windows/doors. At no point will children be out of the sight of teachers during their KidZania experience.

If a child needs to visit the bathroom during an activity the Zupervisor (who is in charge of their children inside the activity) will provide directions to the nearest bathrooms. Unfortunately the Zupervisor cannot wait until the child returns so they may miss some of the activity. Children below the age of 8 will have to be accompanied by their teacher.

KidZania is by its nature an inclusive environment. Activities have been designed to be practical and accessible. However, as a professional you know your children best and if you have any particular concerns please call us to discuss before making your booking. We will endeavour to meet your needs and those of your children.


Just like in the real world KidZania has its own economy. The currency in KidZania is 'kidZos'. Every child receives 50 kidZos in cash upon entering KidZania. Children take their cash to the bank to open an account and collect an ATM card. Children can use their kidZos at the activities and earn more kidZos by 'working' (i.e. taking part in most of the activities). KidZos can also be saved in their bank account and withdraw at ATMs within KidZania at any time in the future.


In case of a fire, the Zupervisor of the activity will take care of the children and direct them to the nearest fire exit. This is part of a comprehensive evacuation procedure.


Teachers/adults are required to stay on site at all times during a school visit.


Primary School 1 adult to 5 kids.
Secondary School 1 adult to 10 kids.

Lost property will be handed in to our Lockers & Buggy Room and will be kept for 4 weeks after being found. The Customer Services team will manage the process of reconciling items with visitors should they e-mail or call in. KidZania London cannot accept responsibility for items lost or stolen on KidZania London premises (including items left by schools in trolleys made available by us).