Accessibility

What Is KidZania?

Accessibility

KidZania is 100% inclusive and we welcome all visitors. The city has been designed to ensure compliance with The Equality Act 2010. This means the city is fully accessible for any visitor who has a disability.

Kids have the possibility of being whomever they like, and build their confidence by trying new things.Under franchise rules, KidZania London can only accommodate children up to the chronological age of 14. Objectively viewed, there are safety implications affecting all children on site in extending the age range (and gap) even further.

Carer Tickets: If a visitor requires full-time care or assistance, a complimentary ticket will be available for their helper/carer. This can be collected on the day of a visit to KidZania at the main kiosk desk. Please note that documentation will be requested upon collection of a complimentary ticket. Accepted forms of ID documentation can either be:

  • Proof Of DLA (Disabled Living Allowance)
  • A Blue Badge or Freedom Pass 
  • Signed letter from a doctor or GP (Photo ID required)

 

Awareness Wristbands: KidZania appreciates that not all disabilities are visible; therefore visitors have the option of wearing a free Awareness Wristband, which allows staff to easily identify where extra assistance and care may be required with visitors; particularly when dealing with evacuation procedures or emergency situations.

Hearing Impairments: All activities are equipped with a 'Help Hearing Guide' - a read-a-long guide for visitors with hearing impairments. This is a free service and can be obtained by an activity staff member on the day of your visit. 

Visual Impairments: Service Animals (Registered Guide Dogs, Hearing Dogs and Medical Alert Dogs) are welcome around KidZania, however due to health and safety reasons, there are selected activities where they will not be permitted. 

Accessible Parking: Westfield London offers a selection of accessible parking. Blue Badge holder will be permitted four hours free parking Monday to Friday. To qualify for this, you must provide a Blue Badge and parking ticket to Westfield staff at the Shopmobility desk. Click here for more information. 

Getting Around: KidZania is entirely accessible to wheelchair users, with many lifts and escalator available. There are several accessible toilets, a variety of rest areas and all food and retail outlets are wheelchair friendly. 

Please click here to download our Accessibility and Inclusion Guide for further information. 

Children of all abilities are welcome in our activities with their carer if they wish to help. If a child would like to try activities that might be particularly fitting depending on their needs, here are some suggestions:

Looking for an activity that is very sensory based?

In the Recycling Centre upstairs, your child can make some recycled paper and keep a sheet of it! They can head to Mission Deli to use handmade dough and turn it into delicious wraps! You can ask in the Painting School about painting with  fingers, or they can head over to the Shopping Alley if they would like to get their face painted.

Eager to get creative?

Children can have a go at our Pokemon Animation Studio, study in the Painting School or the Acting Academy, work for the AlJazeera TV Studio or make a greeting card in the Shopping Alley

Need some quiet time?

Children can enjoy some quiet in our Dorsett Hotel by becoming a receptionist or a housekeeper.  If your child would like to be part of the Emergency Services or any other activity but doesn’t like loud noises, enquire about ear defenders with one of our First Aiders.

 

For Activity Restrictions and any Allergy Notifications please click here to download the information. 

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